Cancellation & Refund Policy

Thank you for shopping at MySoftdeals.

Returns & Replacement

We accept returns and refunds for both defective and non-defective items within 7 days of purchase.
For Non-Defective Items (Buyer's Remorse/Wrong Purchase): We accept returns within 7 days. However, due to the digital nature of license keys, the product must be in strictly "New" and uncompromised condition. To protect against software piracy, every non-defective return request undergoes a mandatory verification process. Our technical team will verify the exact activation status and timestamp directly with the software manufacturer's database. If the key is verified as unactivated and uncompromised, we will process your refund. If the key has been activated or registered, the refund will be strictly denied.
For Defective Items: We provide a 1-month activation warranty for all digital software and a 7-day warranty for any replacements.
We offer complimentary technical support for 1 month from the date of purchase. After this period, you can avail of paid support at INR 400 or USD 7 per license, which remains valid for 7 working days.
If a digital item does not work, please contact us with your order ID and detailed error screenshots. Our team will attempt to resolve the issue via remote access. If we are unable to fix it, we will provide a replacement immediately.
For remote assistance, you can share Ultra Viewer with us. If you do not have it, you can download it from the official site: ultraviewer.net.

For Non-Defective Items: We accept returns for physical products within 7 days of delivery, provided the item is unused, in its original, unopened packaging, and includes all tags and accessories.
For Defective or Damaged Items: If a physical product arrives damaged or defective, please contact us within 48 hours of delivery with your order ID and clear photos of the item and packaging. We will arrange a prompt replacement.
Return shipping costs for non-defective physical items are the responsibility of the customer. For defective items, we will cover the return shipping.

You may cancel your order within 7 days of purchase if the digital software key has not yet been activated (remains in New condition). If you experience technical issues after delivery, we are committed to resolving them by replacing the product license key or providing technical support.

You may cancel your physical product order for a full refund at any time before the item has been dispatched. Once the item has been shipped, the standard Returns & Replacement policy will apply.

Defective Items: You are eligible for a refund if the software does not work even after a replacement has been provided, due to an issue with the license key itself.
Non-Defective Items: You are eligible for a refund within 7 days of purchase if you bought the wrong product or changed your mind, strictly on the condition that the license key has not been used or activated.
You are not eligible for a refund if a key fails because you are using it on an incorrect software edition, an old version, or due to any system error on your side that is not related to the product key.
If you do not use the key after delivery, the activation warranty is valid for 1 month only. Returns outside the 7-day window will not be accepted.

Refunds for physical products will be processed only after we receive and inspect the returned item to verify its condition.
We reserve the right to deny a refund if the physical item shows signs of use, damage not reported upon delivery, or missing parts.

All refund and replacement eligibility (including verifying if a key remains unactivated or inspecting physical returns) will be strictly verified by our team.
After confirming eligibility, we will initiate a refund of the product value to your original method of payment within 2-3 working days.

For any queries related to refunds and returns, please write to us at [email protected].